The Knowledge Core · Mike Lee · Chapter 3: Living Organization
The organization bends
When a system cannot keep up with the organization, the organization adapts to the system instead. People enter information in the fields that exist, not the ones they need. They describe their work in the system's categories, even when the categories no longer fit.
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Cite as: Mike Lee, The Knowledge Core, Chapter 3: Living Organization, "The organization bends", https://theknowledgecore.org/cite/living-organization/the-organization-bends.