The Knowledge Core · Mike Lee · Chapter 5: Hard for a Whole Organization

What leaders decide

None of the four jobs can be handed entirely to agents, and none can be handed entirely to an IT department. Each rests on decisions only leaders can make: The organizations that do this well will not be the ones with the best software.

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Cite as: Mike Lee, The Knowledge Core, Chapter 5: Hard for a Whole Organization, "What leaders decide", https://theknowledgecore.org/cite/hard-for-a-whole-organization/what-leaders-decide.